Gupshup.io, the world’s leading Conversational Engagement Platform, announced the availability of its pre-built virtual assistants for the Retail and BFSI industry on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.
Gupshup.io’s AI-powered, omnichannel conversational engagement platform integrates with Microsoft Azure Cloud to build AI powered Virtual Assistants/Chatbots that are perfect for businesses looking to deliver seamless customer experiences while integrating their Microsoft solutions. Recently, the Gupshup platform also leveraged Microsoft’s Open AI to create Auto Bot Builder, a powerful tool that leverages large language models to automatically build advanced conversational chatbots customized to enterprises.
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“We’re excited to offer Gupshup’s conversational engagement solutions on the Microsoft AppSource. Our solutions enable enterprises to build delightful chat-based experiences across customer lifecycle”
— Beerud Sheth, CEO, Gupshup
The Retail and BFSI CX solutions, two of the largest verticals for Gupshup.io, also available on Microsoft AppSource, enable brands from retail and banking, financial service and insurance industries, to offer an omnichannel Virtual Assistant across the use cases of marketing, commerce and support automation.
With pre-built micro-journeys across use cases of customer engagement, lead generation, campaign management, commerce/ payments, and support automation across text and voice channels, Gupshup.io’s solutions deliver faster-time-to-value for customers. The company also offers Vertical Chatbots with proprietary NLU models, trained on sector specific ontology. These chatbots are well-versed in understanding consumer intent through different languages, jargon, contexts, slangs, tonality and grammatical errors and are able to support personalized experiences based on the user’s journey, interaction history, and behavioral patterns.
Beerud Sheth, Co-founder and CEO of Gupshup.io said “We’re excited to offer Gupshup’s conversational engagement solutions on the Microsoft AppSource. Our solutions enable enterprises to build delightful chat-based customer experiences across the entire lifecycle including marketing, commerce and support.”
“Through Microsoft AppSource, customers around the world can easily find tailored line-of-business partner solutions that work with the products they already use,” said Toby Bowers, General Manager, Business Applications Group, Microsoft Corp. “We’re happy to welcome Gupshup.io’s solution to the growing AppSource ecosystem.”
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