Leading CX assurance provider’s platform combines with Genesys Customer Experience Platform to reduce time to value for Genesys Cloud CX customers
Cyara, provider of the award-winning automated customer experience (CX) assurance platform, today announced its Cyara Accelerator is now available on Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
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“Cyara’s focus is to provide customers and partners with a stellar product to help them achieve better CX and improve customer satisfaction.”
Cyara makes it easy for Genesys customers to achieve flawless customer experiences through automated testing and monitoring that simulate real world customer interactions across interactive voice response (IVR), voice and digital channels. The company’s solution helps to accelerate cloud migration, improves quality throughout the development cycle and builds confidence that the new contact center is working as designed.
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“With automated CX testing and assurance, enterprise IT teams can make sure the customer’s quality of experience is maintained throughout the entire cloud migration process and any software updates that come afterward,” said James Isaacs, president of Cyara. “Cyara’s focus is to provide customers and partners with a stellar product to help them achieve better CX and improve customer satisfaction.”
With Cyara Accelerator, Genesys Cloud CX™ customers can accelerate their cloud deployments and ensure improved outcomes. Meanwhile, Cyara ensures the continuous delivery of quality contact center experiences with its automated CX monitoring and testing capabilities. Cyara also presents real-time results in an easy to navigate dashboard so IT teams can pinpoint exactly where contact center customers are experiencing technical issues.
Cyara’s integration/application is now available with Genesys Cloud CX, an all-in-one solution and the world’s leading public cloud contact center platform that helps organizations provide better experiences to their customers and employees. With its robust feature set and open application programming interfaces (APIs), Genesys Cloud CX is flexible, scalable and built for rapid innovation.
As a Premium App on the Genesys AppFoundry, Genesys customers have the benefit of having their Cyara Accelerator subscription included on their Genesys invoice thereby simplifying vendor management.
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