Leading digital consultancy teams up with AI-powered digital identity verification provider to dramatically improve user experience and reduce abandonment rates during new account onboarding
Mobiquity, a digital consultancy that designs and delivers compelling digital products and services for the world’s leading brands, announced today a new partnership with Jumio, an AI-powered online identity verification and authentication services company. Mobiquity has been strategically partnering with leading solution providers to provide a complete suite of offerings for organizations looking to embrace digital transformation, especially banks and retail organizations. With this new partnership, Mobiquity and Jumio will work together to deliver a seamless, fast, and secure onboarding process for the clients they serve globally.
These days, some organizations are still operating with inefficient processes, making onboarding the most costly and frustrating process during a customer’s lifecycle. Whether signing up for an account with a bank or retail outlet or joining a new service, like food delivery or utilities, the cumbersome and time-consuming steps involved mean more than 40% of customers quit before finishing the new account opening process. These high churn and abandonment rates are especially evident with enterprises operating in regulated industries, such as financial services. To help these companies revamp their digital operations and make critical first impressions, Mobiquity works with its clients to develop a smooth, intuitive, and low-friction onboarding process.
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To enhance this offering further, Mobiquity integrates Jumio’s online identity verification and authentication solutions into its digital onboarding service. With Jumio’s services, it is now easier than ever for companies to verify the digital identities of new and existing users in a quick, easy, and secure manner. Together, Mobiquity and Jumio will help leading brands to design compelling and streamlined onboarding experiences that reduce abandonment rates, online fraud, and customer frustration while still complying with strict compliance mandates (e.g., Know Your Customer and Anti-Money Laundering).
“We are thrilled that our partnership with Jumio furthers our ability to deliver a holistic set of digital solutions for our banking clients while also providing beneficial offerings that extend into all of the industries we serve,” said John Castleman, CEO of Mobiquity. “As customers increasingly seek out digital access to the companies they do business with, it is more important than ever that businesses focus on efficient digital onboarding processes and avoid losing customers to competitors.”
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“Sadly, the onboarding process for most modern enterprises, especially those operating in regulated industries, is painful and time-consuming,” said Robert Prigge, CEO of Jumio. “Our partnership with Mobiquity enables our clients to enjoy a best-of-breed experience that puts our clients’ end users at the epicenter and delivers a fast, simple, and compliant sign-up process designed to optimize account conversions.”
This partnership joins together Mobiquity and Jumio’s unique capabilities and allows for a smooth, customer-centric digital onboarding process that includes identity verification, fraud detection, KYC/AML compliance, and ongoing identity authentication for their shared customers.
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