Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from Everteam (Content), Melrose Labs (Unified Communications), MetaCX (Customer Experience), InsightSquared (Sales Intelligence), and Facebook (Social Media).
Everteam Global Services, the content services provider and software vendor based in France, merged with Intalio and its Intelligent Business Process Management Suites (iBPMS). The resulting union bearing the name of Intalio accelerates the international development of both companies and enables them to strengthen their presence in key sectors, especially in the highly competitive SME market in Europe, Central Asia, and North America.
Melrose Labs has partnered with Phronesis Technologies to reassure businesses that customers are who they say they are. Following the launch of its voice and messaging services earlier this year, Melrose Labs’ new partnership will see the platform develop new identity verification services that will protect businesses and improve customer engagement.
MetaCX, the pioneer in a new outcomes-based approach for managing the customer lifecycle, announced a major product release that brings together a powerful collection of capabilities for managing B2B customer relationships at scale.
InsightSquared, a leading provider of revenue intelligence solutions, introduced the industry’s most complete Revenue Intelligence Platform — featuring Activity Capture, Guided Selling, Interactive Reports, AI Forecasting, out-of-the-box Dashboards — and now, Conversational Intelligence, adding rich call and video meeting data to the company’s machine learning analytics engine.
Facebook has expressed its interest in opening a new office in Nigeria. Facebook Nigeria office will be home to various teams servicing the continent from across the business, including Sales, Partnerships, Policy, Communications as well as Engineers.
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