“Journeys to Best Practices” delivers on-demand learning, customer advisory services, and certifications.
Split, the leading feature delivery and experimentation platform, announced at Flagship 2022, the organization’s annual user conference, a new customer enablement program called “Journeys to Best Practice.”
Split describes the program as the answer to an emerging need in enterprise software development. Enterprises across industries are looking to transform teams around modern application development, feature delivery, and experimentation but need more than technology to build a data-driven process and culture. “After listening to our customers, one common theme became clear: technology without guidance for people and processes is no longer enough,” says Christina Singh, Split, Voice of Customer Success. “They need help because change is hard and changing the way your teams think is even harder.” This is why Split announced the launch of its industry-first customer enablement program to help teams scale change management.
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“The Split customer success team has been an excellent resource and partner in helping us create a holistic training and onboarding approach”
“Journeys to Best Practice,” offers Split customers and users a path of learning and support. It is designed to help teams establish faster and safer releases, launch continuous delivery and create an advanced experimentation practice.
“The Split customer success team has been an excellent resource and partner in helping us create a holistic training and onboarding approach,” notes Nate Heinrich, Principal Product Manager at New Relic. “By tailoring support to our needs, Split enabled us to successfully onboard our teams at scale. Investments to standardize this type of framework for all Split customers will likely go a long way.”
Split’s new approach, which will be rolled out in iterative phases, includes Split Academy, an on-demand learning and enrichment portal, and custom advisory and consultancy services for one-to-one support. Within Phase 1, all customers and users will gain access to Split’s Academy’s interactive learning management system (LMS), Split Arcade. In addition to Split Arcade, Split Academy also consists of educational webinars, a best practice library, and monthly advisory office hours, which will be rolled out in later phases.
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