The collaboration marries best-in-class technology with award-winning customer service to help entrepreneurs gain and retain customers.
As phone calls surged during the pandemic, the collaboration between Ruby.com, the premier provider of live virtual receptionist and chat services for 13,000+ businesses, and LogMeIn’s communication and collaboration tool, Grasshopper, proved critical to many businesses’ survival.
The partnership combines Ruby’s exceptional virtual receptionist solution with Grasshopper’s virtual phone system to help businesses capture every opportunity, appear more professional and responsive, while also gaining time back in their day to focus on their business. To date, Ruby has more than 600 active customers using Grasshopper.
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“As a leader in US-based virtual receptionist and live chat specialists, Ruby brings significant expertise to our vision of creating an end-to-end phone solution for entrepreneurs. Ruby adds to Grasshopper services, products, and analytics needed to manage customer interactions and deliver exceptional phone experiences,” said Damon Covey, VP Product Management at LogMeIn. “Together we are building a best-in-class phone solution for small businesses.”
Businesses have experienced significant shifts in call volume as a result of the pandemic, including more night and weekend activity. Combined with a need to reduce overhead and transition to a mobile infrastructure, Grasshopper’s virtual phone system and Ruby’s 24/7 live answering have proven the perfect solution for the new world of hybrid work.
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“Businesses want to maintain a professional image that can flex with their needs but also avoid significant investment,” said Michelle Winnett, VP of Partnerships at Ruby. “With LogMeIn’s leadership in mobile communication tools, our customers can take advantage of Grasshopper’s VoIP solution and be able to work from anywhere, all while knowing Ruby is delivering a consistent, compassionate call experience.”
“Having a real person answer our call overflow has changed the game,” said joint customer, Melissa Northey of Phinney Ridge Painting. “We receive simple and accurate notifications; Ruby was quick to set up and seamlessly integrates with our Grasshopper account. The best part, we no longer have endless voicemails to return!”
