Officium Labs, a network of remote customer experience (CX) professionals helping clients create incredible customer experiences for their customers, is delighted to welcome John Pompei to the Officium Labs family as the new SVP of customer success, charged with leading growth and scale through customer engagement.
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Reporting to Jerry Leisure, Officium Labs co-founder, and chief executive officer, Pompei will lead the sales and marketing functions for this innovative B-2-B service and technology provider. Over his more than 20-year career—which has spanned the globe and crossed high-tech, retail, and the entertainment (gaming) industries—Pompei has led sales, technology, and operational organizations, always striving to innovate and deliver better experiences to customers, partners, and employees alike.
Most recently, he was the global head of player experience operations at Electronic Arts, divisional vice president of member experience at Sears Holdings, and senior director of commercial operations and EMEA consumer support at Microsoft. Pompei brings deep domain expertise along with a strong background in CX technologies and operations and has a track record of listening and then developing custom solutions, which is fed by his deep passion for taking care of customers.
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“Throughout his career, John has repeatedly demonstrated the ability to partner and solve challenging problems,” says Leisure. “We are excited to have him join Officium Labs and lead our growth and scale by partnering across our company and engaging with all of our customers. In just over a year, Officium Labs has expanded from one brand to 10, and I know that John’s talent and expertise will help us continue—and even accelerate—this phenomenal growth.”
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