Nordis Technologies has been granted a U.S. patent for its pioneering Expresso® customer communications management (CCM) system. The patent was approved for 24 claims for specific inventions.
The United States Patent and Trademark Office noted Expresso’s combination of capabilities in one omnichannel solution including a technology engine with robust self-service functions not just for creating but testing, reviewing, proofing and storing customer documents. It also called out the system’s integration with production of digital and print/mail communications.
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“We are proud to receive this patent that acknowledges our leadership and innovation in customer communications management technology”
“We helped launch a revolution in customer communications with our first-generation Expresso back in 2005,” said Ronnie Selinger, founder, CEO and president of Nordis Technologies. “Expresso transformed time-consuming and manual processes into a streamlined workflow for developing and personalizing letters, statements and other customer communications that’s faster, easier and more automated. Our clients love having the control to be able to make content changes and other revisions in real time.”
Nordis’ patent also recognizes Expresso’s integrated capabilities for managing homeowner association (HOA) elections, specifically sending proxies and receiving votes electronically. ExpressoVote® is a complete HOA election solution, enabling companies to manage the entire cycle of election communications and voting from a single platform, including electronic, in-person and mailed ballots and proxies. Expresso’s real-time reporting aggregates voting from all channels and provides third-party election certification.
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“We are proud to receive this patent that acknowledges our leadership and innovation in customer communications management technology,” Selinger said. “We will continue to set the pace with advanced communications and payments solutions.”
The cloud-based omnichannel Expresso platform makes it simple for companies to create and personalize customer bills, letters and other communications for print/mail, email and text delivery. Expresso also eliminates the need to switch to different software, workflows or vendors to execute the multichannel communications. Expresso seamlessly integrates into Nordis’ print and digital production and distribution, so clients can designate and automate each customer’s delivery channel preference.
