DISH to Expand Use of AI Platform for Omnichannel Transformation
ASAPP, Inc., the artificial intelligence research-driven company, today announced a multi-year agreement with DISH Network that provides the ASAPP Customer Experience Performance (CXP) platform for a premium, differentiated service experience for DISH customers.
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“Service, technology and value are core to DISH’s mission,” said Kathy Schneider, SVP, DISH Customer Experience Operations. “DISH is investing in ASAPP’s sophisticated AI platform that will be the foundation of our digital customer experience and allow us to continue setting the standard in customer satisfaction, with unique advantages that AI native software offers.”
“ASAPP is delighted to support DISH in its commitment to delivering an exceptional customer experience,” said ASAPP founder and CEO Gustavo Sapoznik. “The ASAPP CXP Platform provides a transformative and value-creating service that scales to serve the omnichannel needs for DISH support and sales.”
DISH was named #1 in “Overall Customer Satisfaction” by J.D. Power for the third consecutive year last fall. Using the ASAPP CXP platform will provide DISH the AI capabilities to bring data together and continue elevating its customer service in the digital age.
The ASAPP AI-Native® platform can capture the entire customer experience through speech recognition, natural language processing and machine learning to inform automation and provide frontline agents the bespoke support and actions for improving success and performance with customers who benefit from fast, accurate and delightful service.
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