FastTrack for Contact Centers Honored For Improving Customer Service Technology And Aiding The Improvement Of The Customer Experience
Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research, announced that TMC, a global, integrated media company, has named FastTrack for Contact Centers as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine.
FastTrack for Contact Centers is a comprehensive customer feedback solution that enables businesses to see this crucial touchpoint though the eyes of their customers. It delivers engaging feedback capture, role-based dashboards for driving decisions, and real-time case management to trigger immediate alerts and ensure fast responses. Speedy configuration of the solution for individual client needs allows clients to quickly gather a complete view of their contact center performance. Insights are combined with operational metrics to help drive improvements in contact center performance and deliver an extremely fast Return on Investment.
“Contact Centers are at the heart of many organizations and provide a crucial element of the Customer Experience. We are committed to delivering innovations that enable businesses to use the Voice of the Customer to transform the contact center into a driver of business success. We’re honored to receive this recognition from TMC, and will continue to emphasize customer centricity at all levels of an organization,” Michael Wooh, Chief Marketing Officer, Confirmit said.
“Congratulations to Confirmit for being awarded a 2017 CUSTOMER Contact Center Technology Award. FastTrack for Contact Centers has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience. We’re pleased to recognize their achievement,” Rich Tehrani, CEO, TMC said.
This 12th annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Confirmit is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
