Cisco announced it has completed the acquisition of privately-held CloudCherry based in Salt Lake City, UT. CloudCherry is a Customer Experience Management (CEM) company that provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities. Together, Cisco and CloudCherry will help companies transform their contact center from delivering reactive care to providing predictive support and move from isolated customer interactions to cohesive, engaging experiences for improved business outcomes.
The CloudCherry team joins Cisco’s Contact Center business unit.
Marketing Technology News: Amazon to Overtake Walmart by 2022, Forecasts New Packaged Facts Report
Cisco is the worldwide technology leader that has been making the Internet work since 1984. Our people, products, and partners help society securely connect and seize tomorrow’s digital opportunity today.
Marketing Technology News: The New Pegasus Poised to be the Leading Provider of Distribution and E-commerce Services to the Worldwide Hotel Industry
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.
Marketing Technology News: RingCentral and Avaya Announce Closing of Strategic Partnership