Glowing user reviews citing Yext’s easy implementation, helpful support, and user friendliness propelled the company’s AI search platform to both reports.
Yext, Inc., the AI Search Company, announced its recognition as an enterprise search leader in two significant customer feedback-driven industry reports:
- Winter 2022 Grid® Report by G2.com, Inc., a leading software review platform
- 2022 Enterprise Search Data Quadrant report by SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group
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Both reports recognize Yext’s suite of AI-powered search solutions, which offer businesses and organizations a modern way to optimize their first- and third-party search experiences. The company’s hallmark Answers solution, for example, applies advanced natural language processing (NLP) to understand and answer complex questions asked on business websites, help centers, intranets, and more.
G2
For the fifth consecutive quarter, Yext maintained its “leader” distinction across Enterprise and Mid-Market segments within the Enterprise Search Software category in G2’s Winter 2022 Report. Positive customer reviews also earned the company additional badges like “Easiest To Use” on the Mid-Market Usability index, and “Best Relationship” and “Best Support” on the Mid-Market Relationship index.
Altogether, Yext ranked No. 1 in ten reports, was named a “leader” in 22, and was featured in several new categories, including e-commerce search and customer self-service — a reflection of the search company’s expansion into new industries with AI-powered search solutions like Support Answers.
SoftwareReviews
In addition to G2, SoftwareReviews named Yext a gold medalist on its 2022 Enterprise Search Data Quadrant report. Bolstered by customer praise for its ease of implementation, business value, usability, and intuitiveness, Yext ranked first in product feature satisfaction and customer likeliness to recommend its platform.
“As we continue to build an enterprise-transforming search platform, we aim to deliver exceptional experiences not just to our end-users, but also to the customers interacting with our platform on the back-end,” said Marc Ferrentino, Chief Strategy Officer at Yext. “We’re humbled that our customers are recognizing and rewarding us for that effort on G2 and SoftwareReviews, and we’re looking forward to delivering on even more amazing features for them to love.”
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