Adding more content, member offers and enhanced app features for a superior user experience
Luxury Card recently released a new version of the Luxury Card App, available for iPhone and Android devices. Exclusive to Luxury Card members, the app is the most unique service of its kind in the premium credit card market, featuring 24/7 instant live chat with Luxury Card Concierge specialists available to handle any and all requests.
With this latest version, Cardmembers gain more control over messaging and greater access to VIP offerings. New settings allow customers to decide which push messages they receive while still ensuring they don’t miss important information about Cardmember offers and perks. New offers in Dining feature a global resource of restaurants—including Michelin-star venues—that allow Cardmembers to enjoy priority table reservations; a complimentary chef-inspired amuse-bouche, appetizer, dessert, or wine tasting; and exclusive access to kitchen tours or wine cellars.
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“We have seen extensive downloads of the app among our customers. This release offers more content and new features that put the customer in control of how they receive our notifications. We want to keep our customers informed of exciting new benefits without being disruptive—this release strikes that balance,” says Vice President of Customer Experience Marina Kissam.
Kissam also notes the increased use of the 24/7 chat channel and the satisfaction and ease it delivers to Cardmembers.
“Instant access to our trusted Concierge agents via chat is convenient and saves our customers time—that type of service is invaluable.”
The app also provides links to account management tools and access to Luxury Card’s vibrant social media community. Here, customers immerse themselves in the Luxury Card Lifestyle while staying up-to-date on cutting-edge products and services in tech, auto, fashion, beauty, travel and design.
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The Luxury Card App Features Include:
Instant Live Chat: Concierge agents are available 24/7 to assist with every request.
Account Management: Check your balance, make a payment, view your Rewards points.
Discover: A collection of curated Luxury Card Experiences. Inspiration to book a memorable and unique getaway. Carefully selected itineraries range from Culinary & Wine, Activity & Adventure, and Sports & Entertainment to Family, Arts & Culture and Specialty Travel.
Book: Travel services such as hotels, flights, car rentals and luxury property stays.
Perks: Comprehensive member benefits, including preferred Cardmember rates and special amenities.
Dining: Partner restaurants offering priority seating, complimentary appetizer, dessert or wine tasting.
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