Ben Harris

Having started a London-based digital agency in 2002, Ben became increasingly aware of the gap between traditional web analytics and the ability to make informed decisions to improve website performance, so, he and software architect Timothy de Paris set about creating Decibel Insight. Ben's vision for Decibel Insight is to make customer experience a science; reinventing the ways companies create, measure and optimize digital experiences in ways that are obvious, compelling and actionable. Ben has worked more than 20 years in the delivery of digital projects for clients including Microsoft, NYSE, Nestle, Nokia, and Citrix.