Smartlogic (recently acquired by MarkLogic), the leader in Semantic AI technology, announced that it has been recognized as the Top Vendor in the 2021 Metadata Management Emotional Footprint report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group. The Emotional Footprint Award measures high-level user sentiment, it aggregates emotional response ratings across 25 questions to create a powerful indicator of overall user feeling toward the vendor and product.
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SoftwareReviews identified Smartlogic as the Top Vendor as it received a score of 98 out of 100, which represents the complete and aggregated satisfaction score from end-users. The emotional footprint is unique as it includes the aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy & innovation. Smartlogic’s attained leader status with 30 customer reviews – more than any other vendor.
Smartlogic received top scores around transparency, fairness, and enabling productivity. Emotional Footprint Metrics in which Smartlogic ranked highly include:
- Clients Friendly Policies
- Reliable
- Enables Productivity
- Innovation
- Includes Product Enhancements
“We’re excited to be positioned as the Top Vendor in the 2021 Metadata Management Emotional Footprint report from SoftwareReviews. Our customer’s positive ranking in the service, product impact, and strategy & innovation categories is high praise. As information continues to explode and markets, regulations, and industries evolve, investing in technology from a vendor who invests in customer success and provides precise, complete, and consistent information to tackle strategic business initiatives is important. Semaphore, our Semantic AI platform, removes the layers of information complexity and allows organizations to use enterprise data not just for knowledge but with the power of wisdom to act faster,” Jeremy Bentley, CEO & Founder, Smartlogic.
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