Evaluation Based on Completeness of Vision and Ability to Execute
Salesforce, the global leader in CRM, announced that Gartner Inc. has positioned Salesforce as a Leader in its February 2019 Magic Quadrant for Digital Experience Platforms.
Salesforce Community Cloud is a digital experience platform (DXP) that enables companies of all sizes to build beautifully branded CRM-powered portals, communities, sites and mobile apps faster than ever before. Through the power of CRM, each experience is personalized and intelligent, increasing customer satisfaction and partner engagement, and making it easier for companies to keep up with customer demands and maintain their competitive edge. Community Cloud extends existing investments in Salesforce apps and data to deliver seamless, AI-powered digital experiences to 378 million community members worldwide including customers, partners, and employees.
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“Customers and partners demand experiences that are powerful, intelligent and personalized to them,” said Adi Kuruganti, SVP and GM, Community Cloud. “From native integration with Salesforce CRM to the declarative Lightning Community Builder, and AI capabilities including next best actions and recommendations, Community Cloud is the foundation of Salesforce’s strong DXP strategy.”
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Community Cloud has evolved dramatically since it started as a collaboration tool in 2013. Over the years we have built in pixel-perfect branding, declarative experience building, personalization, AI, process flows and, most recently, content management. All of this is built on the world’s #1 CRM, making it the most integrated DXP on the market.
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