Customer Experience Expert Jon Carbone Joins Company
Voxpopme, the video technology company that makes video research easy with its market-leading SaaS platform, announces the appointment of Jon Carbone as Vice President of VideoCX, the company’s video-first customer experience solution. In the role, Carbone will report directly to the company’s CEO.
Voxpopme’s VideoCX solution helps global organizations see, hear and feel customer and employee emotions. This is achieved through the automation and optimization of video insight – enabling brands to listen to customer-recorded video feedback, discover actionable insight with powerful analytics, and use this rich, visual content to influence key stakeholders across the business.
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As Vice President of VideoCX, Carbone is utilizing his years of CX industry experience to bring Voxpopme’s CX solution to new markets, across a variety of brands, partners and consulting firms.
“Video has become an incredibly powerful way for customers to provide real, human feedback and it’s of increasing importance in gauging true customer experiences,” said Carbone. “I couldn’t be more excited to lead VideoCX for Voxpopme and provide unfiltered access to the “why” behind CX scores for leading brands.”
A lifelong student of customer experience and innovation, Carbone has personally witnessed the evolution of the CX space. In his previous role as a management consultant, Jon crafted CX strategies for Fortune 500 companies sharing his expertise in program design, technology, journey mapping, voice of the customer/employee feedback and more. Carbone’s combination of strategic and technological expertise has proved critical over the course of his career, helping him create high performing CX programs for major brands in travel, hospitality, insurance, financial services, healthcare, and retail.
“Jon brings an incredible passion to the evolution of customer experience and we’re counting on his expertise to help us disrupt the CX industry with VideoCX,” says Dave Carruthers, Founder & CEO of Voxpopme. “We’re thrilled to have him on-board.”
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