UJET, The Company Reimagining Customer Support, Adds Top-Tier VC’s GV and Citi Ventures In Latest Funding Round
UJET Inc, a real-time customer communications platform that makes it simple for any company to provide intuitive, modern-day support, announced that it has raised a $25 million Series B round of funding led by GV (formerly Google Ventures).
UJET has raised over $45 million to date and is leading the transformation in how today’s call centers can leverage contemporary technologies to be more efficient and customer friendly. Citi Ventures, a new investor in UJET, also participated in the round, along with existing investors, Kleiner Perkins and DCM Ventures.
UJET’s secure, cloud-based and mobile-ready platform delivers a holistic voice and chat experience across all customer entry points—phone, web, and app. It replaces expensive legacy providers with a simple solution that makes it easy for customers and businesses to instantly connect so they can resolve problems faster. UJET is reshaping the future of customer support with its best-in-class reliability, security, and mobile SDK, enabling users to reach support teams from directly within their existing smartphone apps.
“Consumers want and expect instant resolution to support issues. Americans are estimated to spend more than 30 hours per year talking to customer support with well over half churning out after a bad experience,” said Karim Faris, GV general partner. “UJET is a modern customer interaction platform, built to equip call centers and consumers with better tools to tackle support problems. The team is transforming customer support from a necessary cost center to a differentiator and revenue driver for enterprises.”
The market was clearly ready for a new approach: since its launch, UJET has experienced rapid adoption from the likes of Blink, an Amazon Company, Ring and SpotHero. In addition, activity levels across the UJET platform have nearly doubled every month since launch.
Also Read: 60% of Customer Success Teams Are Unaware of Critical Client Issues
“We live in a world where both customers and call center agents have access to sophisticated, multi-modal computing platforms on their mobile devices and desktops,” said Ramneek Gupta, managing director and co-head of venture investing at Citi Ventures. “Yet customers are still engaging with call centers essentially using voice-technology invented by Alexander Graham Bell. The UJET team recognized this as an opportunity and has built a customer support platform that promises to dramatically transform how customers will interact with companies by truly leveraging the power of smartphones.”
In addition to investing in scaling the business, UJET is expanding its geographic footprint. The company will be opening a New York office next month and plans to open its EU headquarters in the second quarter of 2018.
“From the top companies in our target markets, to highly reputed investors, to some of the best and brightest minds in technology, we have an amazing amount of energy behind us. It’s an exciting time for UJET,” said UJET founder and CEO Anand Janefalkar. “We plan to leverage this investment to drive our ambitious growth targets and further invest in developing a world-class platform.”
Also Read: The Age of Choice: How Marketing & Business Will Change in 2018
