IDC MarketScape highlights Igloo’s customer satisfaction due to ease of use and client support, as well as its ability to addresses challenges for corporate communications, collaboration, knowledge management, and employee culture
Igloo Software, the leading provider of digital workplace solutions, announced that it has been named a Leader in the IDC MarketScape: Worldwide Content Management Systems for Authenticated Digital Workspaces 2021 Vendor Assessment1. Key strengths cited by the IDC MarketScape include, “Client organizations we interviewed commended Igloo for its ease of use and customer support. Igloo Software provides a best-in-class set of training, platform elearning, and community engagement via its Developer Center and support knowledge base. Igloo’s clients noted their experience with Igloo as being timely, efficient, kind, and reliable.”
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“Client organizations we interviewed commended Igloo for its ease of use and customer support. Igloo Software provides a best-in-class set of training, platform elearning, and community engagement via its Developer Center and support knowledge base. Igloo’s clients noted their experience with Igloo as being timely, efficient, kind, and reliable.”
Additionally, the IDC MarketScape noted, “Igloo offers over 30 templatized digital destinations to easily stand up a microsite to facilitate employee engagement. Examples of solutions include Leadership Corners, Policy Centers, Corporate Onboarding, Deal Rooms, Knowledge Bases, Project Rooms, Social Zones, and Recognition Centers. Igloo offers a robust CMS, analytics, and dashboards to help business users to manage the design, layout, and configuration of the site with codeless widgets and data and native application integrations.”
“Organizations that embrace a collaborative and transparent culture that leverages the intelligent digital workplace as the center of the employee experience will be better positioned to accelerate transformation initiatives and improve efficiencies in hybrid working models,” explains Marci Maddox, research director, Digital Experience Strategies at IDC. “The ability to not only communicate with users but also surface work activities, collaboration tasks, social environments, and knowledge bases to a single, personalized user interface is the next step in delivering an exceptional authenticated digital experience.”
Igloo’s digital workplace platform is intuitive and user friendly, designed to enable an organization to effortlessly share knowledge and information while enabling strong connections across the hybrid workplace. Based on best practices and insights gained from thousands of intranet implementations, Igloo solutions are pre-built and easily configured, 100% cloud-based, mobile-enabled, and integrate with the leading enterprise systems and cloud applications.
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“For more than a decade, Igloo has continued to innovate and evolve the modern digital workplace, and we’re proud to be positioned as a Leader in the IDC MarketScape: Worldwide Content Management Systems for Authenticated Digital Workspaces 2021 Vendor Assessment in recognition of that effort,” says Mike Gaburo, CEO of Igloo Software. “However, it’s not just about our technology, but also our people who possess the proven expertise to help an organization’s digital workplace succeed. Whether it’s a brand new digital workplace or a replacement, we take pride in simplifying the experience for our customers from pre-launch planning to post-launch training and support.”
IDC MarketScape vendor inclusion criteria was designed to accurately depict the vendors that are most representative of any given cloud-based content management system buyer’s selection list. Vendors were then surveyed and further investigated to ensure that the offerings qualified with both capabilities and strategies related to the CMS market.
