Verint, The Customer Engagement Company™, today announced that Verint has been named a leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment Report.* After a thorough evaluation of vendor strategies and capabilities, IDC positioned Verint in the Leaders category for delivering robust conversational artificial intelligence (AI) solutions.
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“Verint’s customers praised the strength of its pretrained models, both in terms of overall accuracy as well as accuracy in domain-specific use cases.”
The IDC MarketScape assesses the products, services, and competitive fitness of 15 vendors helping organizations leverage conversational AI capabilities to create automated solutions that excel in speech, text, intent, and language recognition, and respond in a way that mimics human conversation. Verint Conversational AI, part of the Verint Customer Engagement Cloud Platform, includes the Verint Intelligent Virtual Assistant (IVA) and was cited by IDC for strengths including pretrained models, analytics, advanced reporting, and customization capabilities.
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The IDC MarketScape recognizes Verint for deployment choice either in the cloud or on premises, and out-of-the-box support for more than 40 languages and dialects. IDC analysts also highlight Verint’s flexibility in building, deploying, and managing conversational AI solutions at both the departmental and enterprise-wide levels, and/or as a point solution. As well, the IDC MarketScape notes Verint’s extended focus beyond the customer engagement space to support patient care, employee knowledge self-service, automated human resources, IT helpdesk, and ticketing.
“After a thorough examination of capabilities, we positioned Verint as a leader in our IDC MarketScape evaluation,” said Dave Schubmehl, research vice president with IDC. “Organizations seeking strong analytics, reporting, and a close implementation partner should consider Verint for Conversational AI use cases.”
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