BairesDev, a leading technology solutions company, was recently named the winner of Silver and Bronze Stevie Awards in the categories of Customer Service Department of the Year and Achievement in Customer Satisfaction in the 19th Annual American Business Awards®.
BairesDev’s work during 2020 set new company milestones and benchmarks. Q4 2020 was the first quarter in the company’s history in which BairesDev achieved a Customer Satisfaction Score of over nine out of ten – a score that surpasses the average industry score in B2B software, IT services, and software development companies. At the same time, BairesDev also increased its Net Promoter Score (NPS) – a measure of customer experience and predictor for business growth – by 24.4 percentage points, setting BairesDev’s NPS at 68.1 percent, a score considered “Excellent” by the 2020 NPS Benchmark for Mid-Market B2B IT companies. Such NPS places the company over the 90th percentile of businesses.
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“At BairesDev, we’re committed to providing high-quality customer service and customized solutions to help our clients scale their businesses, especially now in this new digital landscape,” said Nacho De Marco, co-founder, and CEO of BairesDev. “We’re honored to receive these two recognitions as they acknowledge our commitment to prioritize and meet the needs of our clients in the shifting market landscape.”
During the pandemic, the company made key changes to services, including increasing the feature set of its Solution Architects service, where senior tech experts define the best approach to fulfill project scopes and roadmap solutions, and revamping its Delivery Teams to adjust how the company provides custom-made tech solutions for any project.
These changes are significant as they demonstrate BairesDev’s ability to shift its business strategy and pivot to meet client demands during an unprecedented time. Now, BairesDev offers a brand new two-week design sprint that includes a detailed communication plan, defined architecture and technical approach, and the product’s roadmap and backlog.
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Additionally, BairesDev refactored and re-optimized the team selection algorithm behind its Delivery Teams service, reducing the build-up time of custom teams. Now, BairesDev clients can start and finish projects at faster rates without compromising quality. As a result of these changes, the company has achieved over 50 percent growth for the fourth consecutive year.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and nonprofit, large and small.
