Warren will Scale CS organization in response to unprecedented growth
Christine Warren has joined Ruby Has as Vice President, Client Success overseeing all aspects of client success including customer service, account management and solutions. Warren comes to Ruby Has after over 13 years at Radial (formerly GSI Commerce, and then eBay Enterprise) where she quickly moved through progressive roles to become Senior Director of Client Success.
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At Radial, Warren managed the largest client portfolio, maintaining the highest NPS scores while dramatically growing global client satisfaction. She accomplished this by improving technology as well as ecommerce and banking/payment offerings including 3PL, omni-channel, payments/tax/fraud services and multi-node fulfillment while leading strategic planning and enterprise forecasting. Warren has also personally cemented and expanded relationships with over 100 global clients including many of the best-known household name brands.
Esther Kestenbaum, President of Ruby Has said: “Christine has scaled and led Client Success with stellar results through exactly the kind of high growth trajectory we are experiencing. Her domain expertise in ecommerce fulfillment coupled with a strong consistent track record for driving client satisfaction at scale make her the ideal dynamic leader to take our client experience into the future.”
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“From the moment I first spoke with the Ruby Has team I felt that I belonged. Their energy, passion and focus on the client was immediately obvious. I am thrilled to be a part of this team and use my experience and knowledge to help scale Ruby Has through its hyper-growth by helping our clients succeed,” said Warren.
Prior to her time at Radial, Warren founded a technology startup and was an instructor at the Wharton Small Business Development Center, where she played a key role in the design and delivery of Wharton’s SBDC entrepreneur program.
This hire comes at a key time in Ruby Has’ growth, with multiple expansions having taken place this year. The company established a national footprint by adding a new location in Kentucky in March, and recently more than tripled its existing fulfillment center space in both its Las Vegas, NV and Ontario, Canada locations.
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