ServiceSource, the digital customer journey experience company, announced today that it has extended its relationship with Red Hat, Inc., the world’s leading provider of open source solutions.
Through a new agreement, ServiceSource builds upon its history of strong collaboration, focused on supporting Red Hat’s mid-market customer relationships. ServiceSource’s customer success experts will add a layer of high-touch onboarding and customer health checks as part of an initiative designed to expand and renew Red Hat’s existing customer footprint.
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“ServiceSource has helped us retain and grow our customer base, scale performance and boost the renewal experience,” said Mark Enzweiler, senior vice president of global partners and alliances at Red Hat. “We are expecting this next step we are taking together to help us uncover insights about our customers at the right time to generate renewals and positively impact the customer experience.”
ServiceSource will strive to increase upsells and renewal rates using proven methods that deliver results.
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“Over the past decade, we’ve grown in scope and geography with Red Hat to provide globally consistent performance at scale across six locations and multiple languages,” said Gary B. Moore, chairman and chief executive officer of ServiceSource. “We have a history of translating the voice of the customer into meaningful business growth for Red Hat and we look forward to continuing to deliver new insights that make a powerful difference.”
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