Everyone has assumptions about what the future of work looks like, but it’s always something “out there” that will come later. Today, you are focused on efficiency and productivity and trying to squeeze out something a little better.
But most business owners underestimate how soon the future will hit and how to be ready for it. Disruptions, failure to adapt, and more agile new players will eventually overtake you. While you are busy trying to be more efficient, you might miss the bigger picture and not be ready when the automation onslaught strikes. Is your organization ready?
Digital Transformation
Digital Transformation is the process of getting ready for the workplace of the future. It attempts to embrace technology to drive all business processes (both customer and employee-facing) to a digital platform. By investing in moving all of your processes to a digital platform, you are putting yourself in a position to take advantage of more advanced tools as soon as they become available.
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How Can I Make My Workplace Digital?
Transforming your workplace into a completely digital environment is more than just scanning documents. It’s about creating a digital experience for your employees and customers.
For Employees
Employees should be equipped with the tools that allow them to quickly respond to any work that comes their way. This can mean automating repetitive processes, enabling remote working and collaboration, and driving productivity.
There is an array of collaboration and digital workplace tools to choose from, but you should make sure that your tool integrates with other applications so that the exchange of data is smooth.
For Customers
Giving the customers a futuristic digital experience is about making your product intuitive even if it has many functionalities. Your customers should not stumble while searching for something.
Take a look at any major app used for transportation or food delivery. As these applications become more sophisticated, they offer intuitive actions that go beyond the original use case but offer a more seamless experience. Think about what it is like to be a customer and what actions you would want to take.
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What Is Waiting in the Future?
Artificial Intelligence (AI) will make our lives easier, and empower businesses to make huge leaps in productivity. But how far away is it? How do you know if you are prepared enough to adapt to it? The answer lies in understanding the basic principle of AI. Any intelligent automation is driven by data. The more data you feed to the system, the more sophisticated it becomes by learning from the data.
AI is not something you will be able to instantly adopt in your organization. You need to be prepared for it by digitizing your processes and work practices so that you have a ton of data available at your disposal when the time comes. Investing in a digital workplace now allows you to generate that data which will form the basis of AI involvement in the future.
Are You Future-Ready?
Business processes used to be tracked and recorded with paper forms. Slowly they moved to email, spreadsheets, and now digital tools.
With each evolution, the possibilities grow in how the resulting data can be used and analyzed. If you want to get ready for the future of work, starting with a digital workplace is the right move to create a better experience for your employees, customers, and to put you in the best position to grow.
You don’t need to be on the edge of technology. But you need to be ready for the change that is going to catapult your business when the opportunity is right in front of you.
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